M: But our surveyors found the damage was caused by poor packing. W: But there is nothing wrong with our packing.
M：但是我们的检测员发现破损是由于不合格包装导致的。
Wrong delivery of the goods is the fault of our staff in charge of packing.
发错货物是由于我方包装人员的失误造成的。
If you find anything wrong with the packing, we'll have them reconditioned or replaced.
如果你发现包装不良，我们将把它们修复或替换。
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